Terms & Conditions

General

All orders are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. While it is our policy to maintain the highest standards of manufacture, we cannot accept responsibility for unskilled or unprofessional use of the goods or materials herein.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

Prices

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on this website. All items subject to availability, an equivalent alternative may be sent in its place.

Delivery

Orders are sent First Class with Royal Mail or on a next working day delivery service with a Courier. Orders placed before 1pm will be despatched the same day. Orders placed after 1pm cannot be guaranteed to be sent the same day.

Orders sent by Courier:
UK orders are sent on a next working day service. If nobody is available a card will be left. The couriers cannot specify an exact delivery date/time.

Orders sent by Royal Mail:
If your order has been sent Royal Mail please allow a few days for delivery.

Northern Ireland, Highlands and Offshore Islands etc:
We reserve the right to request extra shipping payment depending on the total weight of the order and our courier's charges. We will email you to let you know of any extra shipping payment required and you have the right to cancel your order if you wish.

International Orders:
We reserve the right to request extra shipping payment depending on the total weight of the order and our courier's charges. We will email you to let you know of any extra shipping payment required and you have the right to cancel your order if you wish.

Returns and refunds

Any requests for credit, replacements or refunds for shortages or items damage in transit or damaged/faulty goods must be notified to us within 3 days of receipt of goods, or, in the case of non-delivery, within 10 days of receipt of invoice. Any returns must be returned within 10 days of purchase. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Please request a return's form from us via email.

Any goods returned incomplete i.e. used, packaging missing, accessories missing etc. will not be replaced or credited.

Similarly any goods found to have been used will not be replaced or credited.

Payment

Payment is by Paypal or Credit Card.

We reserve the right to refuse any credit card/paypal transactions.

Reservation of Title

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

Substitutions

Substitutions may be made to orders where products go out of stock, in the rare event of this happening items will be replaced by a similar product of an equal or higher value.

Similarly, descriptions of products are based on manufacturers' details and small changes to colour, finish may sometimes occur as manufacturers' update their products. These changes do not impact on the quality of the goods and we reserve the right to send such goods without prior notice to the customer.